Cam One Privacy Policy

 

Last updated: October 1st, 2026

Introduction
Cam One (we, us, our) complies with the New Zealand Privacy Act 2020. Personal information refers to data about an identifiable individual (a natural person). This policy outlines how we collect, use, disclose, and protect your personal information, including data collected through third-party platform integrations (for example, YouTube and Facebook where used).

No registration
Cam One does not currently require you to create an account or log in to use the App. This means we may not know your name or identity unless you provide it (for example, when you contact support).

What personal information we collect
We may collect:

1. Support and communications (only if you contact us)

   • name and email address (if provided)

   • the contents of your message and any attachments you send us

2. Subscription and entitlement information

   • subscription status and plan type

   • purchase identifiers and billing confirmations provided by app stores (for example, Google Play order numbers and purchase tokens) (We do not store credit card details, payments are handled by the platform provider.)

3. App, device, and technical information

   • device type, operating system version, app version

   • IP address and basic diagnostic data (for example, crash logs and performance metrics)

   • identifiers associated with the App installation (app instance identifiers used for diagnostics and service integrity)

4. Streaming-related information​

   • When you go live or record with Cam One, we keep a record of the stream: its title, sport and team names, where it went (YouTube, Facebook, a custom RTMPS server or your phone), its link, whether it was public, unlisted or private, when it started and ended, and technical details such as upload speed, reconnections, the phone's temperature level, app and iOS version, and your phone's country setting. We never store stream keys. We use this to support you, improve streaming quality, and understand how Cam One is used. It's linked to your account and deleted when you delete your account.

How we use your personal information
We use personal information to:

• operate and improve the App, including diagnostics and performance

• provide streaming functionality you choose to use, including third-party integrations

• provide customer support

• manage subscriptions and entitlements

• protect the service, prevent misuse, and enforce Terms of Use

• comply with legal obligations

 

Disclosing your personal information
We may disclose personal information to:

• service providers that support the App (hosting, analytics, diagnostics)

• third-party platforms you connect, to provide streaming features

• authorities where required by law

• others with your authorisation

 

Overseas storage
Some service providers may store or process information outside New Zealand. We take reasonable steps to ensure information is protected consistent with this policy and the Privacy Act 2020.

Protecting your personal information
We take reasonable steps to safeguard personal information from unauthorised access, alteration, loss, or misuse. Access is limited to those who need it for service delivery and support.

Data retention and deletion
We retain personal information only as long as needed for lawful business purposes (service delivery, security, support, and legal compliance). Some information may be retained for legal, security, or contractual reasons (for example, billing records).

How to request data deletion
Because we do not use login accounts, we may need additional information to locate your data. To request deletion, email hello@camone.app with subject “Data Deletion Request”, and include:

• your Google Play order number (if you have a subscription), and

• any public stream watch URL(s) you want removed from our internal logs (if applicable), and

• approximate dates and times of usage, plus device model and Android version (optional but helpful)

Once verified, we will action the request within a reasonable timeframe and confirm by email. Some data may be retained where required for legal, security, or contractual reasons.
 

Accessing and correcting your personal information
You can request access to, or correction of, personal information we hold about you. Because we do not have user accounts, we may only be able to provide information we can reasonably link to you, for example via your support email thread or a Google Play order number.

​

YouTube (Google) data

If you connect a YouTube channel, Cam One uses the YouTube API Services to: read your channel's name and ID, so you can see which channel is connected; create a live broadcast and stream on your channel when you tap Go live, using the title, description and visibility you choose; and end that broadcast when you tap End stream. Cam One does not read, change or delete your other videos, comments, subscribers or analytics.

Access to your YouTube account is stored only on your device, and is used only to do these things when you ask. It is never sold, used for advertising, or shared with anyone else.

Cam One's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect YouTube at any time in Cam One (Profile → Connected Accounts), or revoke access in your Google Account at https://myaccount.google.com/permissions. See also YouTube's Terms of Service and the Google Privacy Policy.

YouTube API compliance and revoking access
Cam One’s use of YouTube API Services is in accordance with YouTube’s Terms of Service and Google’s Privacy Policy. You can revoke Cam One’s access at any time via your Google security settings. If you revoke access and also want related data deleted from Cam One, follow the deletion request steps above.

​

Facebook (Meta) data

If you connect Facebook, Cam One uses Facebook Login and the Facebook Live Video API to: read your name and profile picture, and the names and pictures of the Pages you manage, so you can choose where to go live; check that you can go live on a Page you select; and create a live video on your profile or chosen Page when you tap Go live (using the title, description and, for your profile, the audience you choose), stream to it, and end it when you tap End stream. Cam One does not read or post anything else, and doesn't access your friends, messages, or other posts.

When you connect, Facebook's login is completed by a Cam One server, which exchanges it for a longer-lasting access key and passes it straight to your device without keeping it. That key is stored only on your device, used only when you ask, and never sold or shared.

You can disconnect Facebook at any time in Cam One (Profile → Connected Accounts), or remove Cam One in Facebook → Settings & privacy → Settings → Business integrations. To have any data deleted, email hello@camone.app.

Contacting us
For privacy-related enquiries, deletion requests, or corrections:
Email: hello@camone.app