Cam One Privacy Policy

Last updated: October 13th, 2026

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1. Introduction

Cam One Limited ("Cam One", "we") makes the Cam One app for streaming and recording sport. This policy explains what personal information we collect, why, who we share it with, and the choices you have. We follow New Zealand's Privacy Act 2020. It covers the Cam One app and the services behind it, including the platforms you connect such as YouTube and Facebook.

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2. Your Cam One account

When you first open Cam One, the app creates a private account for your phone, without asking for any details. It lets the app save your work. You can use Demo mode and record to your phone without giving us any personal information.

To go live, buy PRO or sync between phones, you sign in with Apple, Google, Facebook or your email address (we email you a one-time code; there's no password). Signing in keeps everything you've already set up.

Guest accounts (never signed in) that haven't been used for 90 days are deleted automatically.

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3. What we collect

Your account

• The email address and name your sign-in shares with us. With Sign in with Apple you can hide your email; Apple then gives us a private relay address.

• A Cam One account ID, and which sign-in methods you've linked.

• Which services you’ve connected (YouTube, Facebook), so your other phones can offer to reconnect them. Not your sign-ins to them, nor anything from them.

 

What you save in the app

• Saved content: matchups (team names, colours and logos), sponsor logos and their names, banner messages, and hold page graphics. These are stored with your account so they're available on your other phones. Pictures are only uploaded if you add them yourself.

• Saved RTMPS links (PRO): each link's name and server address, and its stream key. Stream keys work like passwords, so we store them encrypted, readable only through your signed-in account, and use them only to stream from your phones.

 

Your streams
For each stream or recording we keep a record: the destination (YouTube, Facebook, an RTMPS server or your phone), its title and teams, the link to watch it, its visibility, when it started and ended, and technical measures of how it went (connection type, upload speed, reconnects, phone temperature, app and iOS version, and your phone's country setting). We use it to support you and to improve the app. The video itself goes straight from your phone to the platform you chose; it doesn't pass through or stay on our servers.

Subscriptions Whether you have PRO or PRO+, which plan, and when it renews or ends. Purchases are made and paid through Apple; we never receive your payment details.

 

Forms you send us​

• "Sport not listed": the sport you suggest.

• When you first choose a sport, the app counts which sport it was, with nothing that identifies you.

How the app is working 
Which screens and features are used, and crash reports (the phone model, iOS and app version, and what went wrong). These aren’t linked to your name or email. Our own statistics don’t use advertising identifiers; the ads in the free version are covered in section 14.

 

While you're live 
A random ID for your phone, while it streams, so an account can't stream from more phones at once than its plan allows. It's removed when the stream ends.

Remote scoring When you score from a second phone, the score and on-screen settings pass between the two phones through our server as you use it. Nothing is kept once you disconnect.

 

Support
What you send us when you contact support, and any attachments.

What we don't collect Your location, your contacts, your recordings (they're saved to your phone's Photos), or the photos in your library. The photo picker only gives Cam One the pictures you choose.

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4. How we use your information

To run the app and the features you choose (accounts, syncing, streaming, recording, remote scoring), to provide PRO and PRO+, to support you, to fix problems and improve the app, to prevent misuse, and to meet our legal obligations. We don’t sell your information. In the free version, Google shows ads (section 14); we don’t give Google your account details or use them to choose ads.

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5. Who we share it with

Only the providers that run parts of Cam One for us, each for that purpose:

• Supabase: accounts, the database and file storage. Hosted in Sydney, Australia.

• Google Firebase: usage statistics and crash reports.

• RevenueCat: subscription status.

• Resend: sending sign-in code emails.

• Apple: purchases and Sign in with Apple.

• Google, Meta and the RTMPS servers you choose: only to stream where you ask (see sections 11–13).

• Google AdMob: ads in the free version (section 14).

We may also share information when the law requires it, or with your permission.

 

6. Overseas storage

Some of these providers store or process information outside New Zealand: Australia, the United States and other countries. We choose providers that protect it to a comparable standard.

 

7. Keeping it safe

Your data is reachable only through your signed-in account. Stream keys are encrypted on our servers, and on your phone YouTube and Facebook access and stream keys are kept in the iPhone's secure Keychain. Only the Cam One team members who need it can see account data.

 

8. How long we keep it

As long as your account exists, or as long as we need it for the purposes above. Guest accounts that are never signed in are deleted after 90 days without use. When you delete your account, its saved content, saved RTMPS links and keys, stream records and subscription status are deleted. Some records may be kept longer where the law requires (for example for tax). PRO+ enquiries are kept until we've followed up.

 

9. Deleting your data

In the app: Profile → Delete account. This deletes your account and everything stored with it straight away, and signs the phone out. Removing a single RTMPS link or saved item in the app deletes it from your account too.

You can also email hello@camone.app with the subject "Data deletion request" and the email address you sign in with. We'll confirm by email once it's done.

Deleting your Cam One account doesn't delete videos already on YouTube or Facebook; manage those on those platforms.

 

10. Seeing and correcting your information

You can ask what we hold about you, or ask us to correct it, by emailing hello@camone.app from the address you sign in with.

 

11. YouTube (Google) data

Keep your existing section 11 as it is (Google approved the app on it), with one addition: "You can also sign in to Cam One with Google; that shares your name and email address with Cam One for your account (section 3), separately from YouTube access."

 

12. YouTube API compliance and revoking access

Keep as is, but change "deletion follows section 9" so it points to the new section 9 (in-app deletion, or email).

 

13. Facebook (Meta) data

Keep as is, adding: "You can also sign in to Cam One with Facebook, which shares your name and email address with Cam One for your account. This is separate from connecting Facebook for streaming."

 

14. Ads in the free version

The free version of Cam One shows ads. They’re provided by Google AdMob, Google’s ad service for apps. PRO and PRO+ have no ads, and there are never ads on the camera screen, while you’re streaming, or in Demo mode.

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What Google collects to show ads
When an ad is shown, Google receives information from your phone: the app, your phone model and operating system, your IP address (from which it estimates a rough location, such as the country or city), how you interact with the ad, and an advertising identifier. Google uses this to show ads, measure them, prevent fraud and, where you allow it, choose ads that are more relevant to you.

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Your choices

• On iPhone, Cam One doesn’t ask to track you, so Google doesn’t receive your phone’s advertising identifier, and the ads aren’t based on your activity in other apps.

• On Android, you can reset or delete your advertising ID in your phone’s Settings (Google → Ads, or Security & privacy → Ads).

• In the European Economic Area, the UK and Switzerland, Cam One asks for your consent through Google’s consent message before personalised ads are shown. You can change your answer at any time in the app: Profile → Privacy choices.

 

Whatever you choose, you see the same number of ads; only how they’re chosen changes. Going PRO removes them.

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What we don’t share with Google
We don’t give Google your name, email address, Cam One account, saved content, or anything about your streams. Cam One doesn’t receive the information Google collects, apart from totals of ads shown and earnings.

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Keeping ads suitable
Cam One is used around grassroots sport, often with children playing, so we limit ads to those suitable for a general audience (at most “PG”) and block categories such as gambling and dating. If you see an ad that seems inappropriate, please tell us at hello@camone.app.

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More about how Google uses this information: policies.google.com/technologies/partner-sites, and Google’s privacy policy: policies.google.com/privacy.

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15. Filming people

Cam One is used to film games, often with children playing. You're responsible for having permission to film and stream the people in your videos, and for following your club's, school's and league's rules. The app reminds you before your first stream.

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16. Children

Cam One accounts are for adults (parents, coaches, clubs and organisers). We don't knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we'll delete it.

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17. Changes

We'll update this policy as Cam One changes, and change the date at the top. Significant changes will be noted in the app or by email.

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18. Contact

Privacy questions, access, correction or deletion: hello@camone.app.